Updated at May 20, 2026

IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE OR ANY SERVICES. BY ACCESSING OR USING THIS WEBSITE IN ANY MANNER YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS IN THEIR ENTIRETY. IF YOU DO NOT AGREE, YOU MUST NOT USE THIS WEBSITE OR ANY SERVICES.

1. AGREEMENT AND PARTIES

These Terms and Conditions ("Terms" or "Agreement") constitute a legally binding agreement between Aurum Entertainment Group Limited ("AURUM ENTERTAINMENT", "we", "us", or "our") and you, the person or entity accessing or using the Website ("User", "you", or "your"). This Agreement governs your use of the website at www.aurum-entertainment.com and all associated sub-pages, microsites, and digital properties (the "Website"), as well as all Services provided by AURUM ENTERTAINMENT.

By accessing, browsing, registering, making an enquiry, submitting a form, subscribing to our newsletter, or otherwise using the Website or Services in any manner, you agree to be unconditionally bound by this Agreement. If you are using the Website on behalf of an organisation, company, or other legal entity, you represent and warrant that you have authority to bind that entity to this Agreement.

2. ELIGIBILITY

The Website and Services are intended for users who are at least 18 years of age. By using the Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding agreement under the law of your jurisdiction. If you are under the age of 18, you may only use the Website with the verifiable consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf. We reserve the right to verify age and to refuse access to any person who does not meet the eligibility requirements.

3. MODIFICATIONS TO THIS AGREEMENT

AURUM ENTERTAINMENT reserves the right to amend, modify, update, or replace this Agreement at any time at its sole discretion without prior notice. The revised Agreement will be posted on this page with an updated effective date. Your continued use of the Website or Services after any modification constitutes your unconditional acceptance of the revised Agreement. It is your responsibility to review this Agreement periodically.

4. ACCOUNTS AND MEMBERSHIP

If you create an account on the Website, you represent and warrant that all information provided during registration is accurate, complete, and current, and you agree to maintain such accuracy. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify AURUM ENTERTAINMENT immediately of any unauthorised use of your account or any other security breach by emailing legal@aurum-entertainment.com.

AURUM ENTERTAINMENT reserves the right, without prior notice and at its sole discretion, to suspend, restrict, or permanently delete your account at any time where we determine that:

• you have breached any provision of this Agreement;

• your conduct or content, in our sole judgment, could damage our reputation or goodwill;

• you have provided false or inaccurate information; or

• we are required to do so by applicable law, regulation, or court or governmental authority.

If your account is terminated for any breach of this Agreement, you may not re-register for the Services without our prior written consent.

5. BILLING AND PAYMENTS

5.1 Payment Obligations.

You agree to pay all fees and charges applicable to your use of the Services in accordance with the pricing and billing terms in effect at the time a fee or charge becomes payable. All prices displayed on the Website are subject to change without notice.

5.2 Security.

All payment data transmitted between the Website and users is processed via SSL-secured channels and encrypted. AURUM ENTERTAINMENT does not retain complete payment card details on its servers.

5.3 Transaction Review.

AURUM ENTERTAINMENT reserves the right to review, decline, cancel, or reverse any transaction at its sole discretion where it has reasonable grounds to suspect fraud, misrepresentation, or a violation of this Agreement or applicable law. In such circumstances we may contact you to request supplementary verification before processing a transaction.

5.4 Cancellation and Refunds.

All purchases are subject to the specific cancellation and refund terms applicable to the relevant Event or Service, as communicated at the time of purchase or as published on the applicable event page. In the event of an Event cancellation, postponement, rescheduling, or relocation, any available remedy will be governed by the applicable Event-specific terms and any mandatory consumer rights in your jurisdiction. AURUM ENTERTAINMENT shall not be responsible for any indirect or consequential losses arising from an Event change, including but not limited to travel, accommodation, or other out-of-pocket costs.

5.5 Auto-Renewal.

Where you subscribe to any auto-renewing service, you authorise AURUM ENTERTAINMENT to charge your selected payment method for the applicable fee at each renewal interval until you cancel. Cancellation requests should be submitted by email to legal@aurum-entertainment.com or through your account settings.

5.6 Currency and Taxes.

Prices may be displayed and charged in multiple currencies. The applicable currency will be confirmed at checkout. You are solely responsible for any taxes, duties, levies, or surcharges applicable to your purchase under the laws of your jurisdiction.

6. ACCURACY OF INFORMATION

We reserve the right to correct any errors, inaccuracies, or omissions in Content at any time without prior notice. AURUM ENTERTAINMENT makes no representation that Website Content is appropriate, accurate, or available for use in any particular jurisdiction. No specified update or refresh date should be taken to indicate that all Content has been modified or updated.

7. USER CONDUCT AND PROHIBITED USES

As a condition of your access to the Website and Services, you agree not to, and not to attempt to:

• use the Website for any unlawful purpose or in violation of any applicable law or regulation in any jurisdiction, including but not limited to those applicable in Singapore, Malaysia, the Philippines, Thailand, Indonesia, Hong Kong SAR, Australia, and the United States;

• infringe or violate the intellectual property rights, privacy rights, or any other rights of AURUM ENTERTAINMENT or any third party;

• upload, transmit, or distribute viruses, malware, spyware, or any other malicious code or software;

• engage in data scraping, data mining, web crawling, or automated data collection without our express prior written consent;

• attempt to gain unauthorised access to any portion of the Website, or any connected systems or networks;

• transmit or distribute unsolicited commercial communications;

• harass, abuse, intimidate, defame, or discriminate against any person or entity;

• impersonate any person or entity or misrepresent your affiliation with any person or entity;

• collect or harvest personal information about other users without their consent;

• purchase, sell, or transfer tickets for commercial resale without our prior written consent;

• use the Website in any manner that could overburden, damage, or impair our infrastructure; or

• use the Website for any obscene, offensive, or immoral purpose.

AURUM ENTERTAINMENT reserves the right to investigate suspected violations and to take appropriate action, including terminating your access and referring matters to relevant authorities, without prior notice.

8. TICKETING AND EVENTS

8.1 Ticket Sales.

Where the Website facilitates the purchase of or enquiry for tickets to Events, all sales are subject to the specific ticketing terms and conditions applicable to each Event, which are incorporated by reference into this Agreement.

8.2 Ticket Authenticity.

AURUM ENTERTAINMENT represents that tickets sold directly through its official channels are authentic. We are not responsible for tickets purchased through unauthorised third-party resellers or secondary market platforms.

8.3 Ticket Resale.

Unless expressly authorised in writing by AURUM ENTERTAINMENT, the commercial resale, transfer, or exploitation of tickets acquired through the Website is strictly prohibited. We reserve the right to cancel any ticket and refuse admission to any person who has acquired or used a ticket in breach of this provision, without refund.

8.4 Entry Conditions.

Admission to Events is subject to the applicable venue's terms and conditions, any conditions imposed by relevant government or regulatory authorities, and any event-specific conditions communicated by AURUM ENTERTAINMENT. AURUM ENTERTAINMENT and the venue reserve the right to refuse admission or remove any person who violates applicable conditions.

8.5 Event Changes.

AURUM ENTERTAINMENT and its partners reserve the right to cancel, postpone, reschedule, or relocate any Event at any time for any reason. Where an Event change occurs, AURUM ENTERTAINMENT will use commercially reasonable efforts to notify ticketholders. Your rights in such circumstances shall be governed by the applicable Event-specific terms and any mandatory consumer protection rights applicable in your jurisdiction.

9. GROUP BOOKINGS AND BUSINESS ENQUIRIES

Where you submit a group booking enquiry or any business enquiry through the Website, such enquiry does not constitute a binding reservation or agreement until confirmed in writing by AURUM ENTERTAINMENT. We reserve the right to accept or decline any enquiry at our sole discretion without obligation. Confirmed group booking arrangements shall be subject to a separate written agreement.

10. INTELLECTUAL PROPERTY RIGHTS

10.1 Ownership.

All Content on the Website, including but not limited to text, images, graphics, logos, icons, audio-visual works, software, databases, layout, design, proprietary show concepts, production formats, and entertainment branding, is the exclusive property of AURUM ENTERTAINMENT or its licensors and is protected under the intellectual property laws of Hong Kong and all other applicable jurisdictions worldwide.

10.2 Limited Licence.

Subject to your compliance with this Agreement, AURUM ENTERTAINMENT grants you a limited, non-exclusive, non-transferable, revocable, royalty-free licence to access and use the Website for personal, non-commercial purposes only. This licence does not include the right to reproduce, duplicate, sell, exploit, frame, or mirror any portion of the Website without our prior written consent.

10.3 User Submissions.

If you submit, post, or make available any content, feedback, or materials through the Website or our contact channels, you grant AURUM ENTERTAINMENT a worldwide, irrevocable, perpetual, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, distribute, modify, adapt, publish, and display such content for any purpose. You represent and warrant that you own or have the necessary rights to grant this licence and that your submission does not infringe any third-party rights.

10.4 Copyright Complaints.

If you believe that any Content on the Website infringes your copyright, please submit a written notification with full particulars of the alleged infringement to legal@aurum-entertainment.com.

11. THIRD-PARTY SERVICES AND LINKS

The Website may contain links to, or integrate with, third-party websites, services, and applications. AURUM ENTERTAINMENT does not endorse and is not responsible for the content, accuracy, or policies of any third-party website or service. Your use of any third-party website or service is at your own risk and governed by that third party's own terms and policies. You irrevocably waive any claim against AURUM ENTERTAINMENT with respect to any third-party website or service.

Ticket purchases may be facilitated through third-party ticketing platforms. Any purchase completed on a third-party platform is governed by that platform's own terms and conditions, and AURUM ENTERTAINMENT shall not be liable for any issues arising from your use of such platforms.

12. DISCLAIMER OF WARRANTIES

THE WEBSITE AND ALL SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AURUM ENTERTAINMENT DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AURUM ENTERTAINMENT MAKES NO WARRANTY THAT THE WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.

13. LIMITATION OF LIABILITY

13.1 Exclusion.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AURUM ENTERTAINMENT, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

13.2 Aggregate Cap.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF AURUM ENTERTAINMENT ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO AURUM ENTERTAINMENT IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) USD 100.

13.3 Consumer Rights.

Nothing in this Agreement limits or excludes any rights you may have as a consumer under mandatory applicable consumer protection laws in your jurisdiction that cannot lawfully be excluded, including but not limited to laws applicable in Singapore, Malaysia, the Philippines, Thailand, Indonesia, and Australia.

14. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless AURUM ENTERTAINMENT, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

• your use of or access to the Website or Services;

• your breach of any provision of this Agreement;

• your violation of any applicable law or regulation in any jurisdiction;

• your violation of any third-party rights; or

• any content or materials you submit, post, or transmit through the Website.

15. DATA PROTECTION AND PRIVACY

15.1 Privacy Policy.

The collection, use, and processing of your personal data by AURUM ENTERTAINMENT is governed by our Privacy Policy and Cookies Policy, each incorporated by reference into this Agreement. By using the Website and Services, you consent to such collection, use, and processing.

15.2 Applicable Laws.

AURUM ENTERTAINMENT processes personal data in accordance with the data protection laws applicable in the jurisdictions where it operates or serves users, including but not limited to those of Singapore, Malaysia, the Philippines, Thailand, Indonesia, Hong Kong SAR, Australia, and the United States.

15.3 Data Subject Rights.

You may exercise any rights available to you under applicable data protection law — including but not limited to rights of access, correction, deletion, restriction, portability, and objection — by submitting a written request to legal@aurum-entertainment.com. We will respond within the timeframe required by applicable law.

16. FORCE MAJEURE

AURUM ENTERTAINMENT shall not be liable for any delay, interruption, or failure to perform any obligation under this Agreement arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, public health emergencies, governmental action, war, civil unrest, terrorism, industrial disputes, power failures, or failure of internet or telecommunications infrastructure. Our obligations shall be suspended for the duration of such event.

17. DISPUTE RESOLUTION

17.1 Governing Law.

This Agreement is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to conflict of law principles.

17.2 Good-Faith Negotiation.

In the event of any dispute arising out of or relating to this Agreement, the Website, or the Services, the parties shall first attempt to resolve the dispute through good-faith negotiation for a period of thirty (30) days from written notice of the dispute.

17.3 Arbitration.

If the dispute is not resolved through negotiation, it shall be finally resolved by binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with the HKIAC Administered Arbitration Rules then in force. The seat of arbitration shall be Hong Kong. The language of the arbitration shall be English. The arbitral award shall be final and binding and may be enforced in any court of competent jurisdiction.

17.4 Injunctive Relief.

Nothing in this Section prevents AURUM ENTERTAINMENT from seeking urgent injunctive or other equitable relief from any competent court to protect its intellectual property, confidential information, or other rights.

17.5 Exclusion of CISG.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to this Agreement.

18. ASSIGNMENT

You may not assign, delegate, sublicense, or otherwise transfer any of your rights or obligations under this Agreement without our prior written consent. Any purported assignment by you without such consent shall be null and void. AURUM ENTERTAINMENT may freely assign any of its rights or obligations under this Agreement to any affiliate or in connection with a merger, acquisition, or sale of all or substantially all of its assets, without your consent.

19. SEVERABILITY

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed. The remaining provisions of this Agreement shall continue in full force and effect.

20. ENTIRE AGREEMENT AND WAIVER

This Agreement, together with the Disclaimer, Cookies Policy, and Privacy Policy (each incorporated by reference), constitutes the entire agreement between you and AURUM ENTERTAINMENT with respect to its subject matter and supersedes all prior or contemporaneous agreements and understandings. No failure or delay by AURUM ENTERTAINMENT to exercise any right or remedy constitutes a waiver of that right or remedy.

21. NOTICES

All notices or communications under this Agreement shall be directed to AURUM ENTERTAINMENT at legal@aurum-entertainment.com. Communications to you may be sent to the email address registered with your account or used in your most recent correspondence with us.

22. ACCEPTANCE OF THESE TERMS

BY ACCESSING OR USING THE WEBSITE OR SERVICES IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT IN ITS ENTIRETY. IF YOU DO NOT AGREE TO ALL OF THESE TERMS AND CONDITIONS, YOU ARE NOT AUTHORISED TO USE OR ACCESS THE WEBSITE OR SERVICES.

23. CONTACT US

For questions, concerns, or requests regarding this Agreement:

Aurum Entertainment Group Limited (Headquarters)

Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong

Maestro Events Pte. Ltd. (Singapore)

68 Circular Road, #02-01, Singapore 049422

Phone 1: +60 166 191 585

Phone 2: +852 444 998 27

Email: legal@aurum-entertainment.com

General Enquiries: hello@aurum-entertainment.com

Website: www.aurum-entertainment.com